We pride ourselves in providing our guests with the best possible experience whilst staying with us at Auchlea. We are espcially proud of receiving the Skibo Customer Service Award, please find below news article statement from The Northern Times
Fiona scoops two customer care awards
SUCCESSFUL bed and breakfast provider Fiona Garvie of Auchlea, Poles Road, has this year won both prizes in the Dornoch Customer Care Awards. The Dornoch Area Community Interest Company (formerly the Dornoch Focus Group) makes a corporate award, sponsored by Skibo Castle, and an individual award, sponsored by HIE Caithness and Sutherland Enterprise. In recent years, Fiona and Auchlea have often won one award or the other but this year they scooped both. Visitors to the town complete a reply-paid postcard to nominate a winner. These are divided between the two categories and judged independently by representatives of each of the sponsors. The two visitors who send in the winning responses also each receive a £100 voucher towards accommodation in Dornoch. This year the winners live in East Sussex and Liverpool. Chairman of the Dornoch Area Community Interest Company, Chris Ferne, said: "Fiona Garvie's B&B operation is quite outstanding and it's a wonder she hasn't won both awards before. I see all the responses, and each year the proportion for Auchlea is simply staggering, as is the heartfelt praise they express for Fiona. "On that basis alone, Auchlea must be a strong contender for Scotland's best B&B." The Northern Times
Auchlea has also received Visit Scotland 4 Star Gold for customer care and excellence in our standards of service and become a member of Scotland's Best B&B's.